Loma de Vida Policies
As a guest of Loma de Vida Spa & Wellness, you have the responsibility to:
-Communicate your preferences, expectations and concerns.
-Communicate and complete accurate health information and reasons for your visit.
-Treat staff and other guests with courtesy and respect.
-Use products, equipment, and therapies as directed.
-Engage in efforts to preserve the environment.
-Adhere to the spa's published policies and procedures.
-Be mindful and respectful of keeping appointments.
Age Requirements:
-Guests must be 18 years or older to use the Loma de Vida facilities and receive spa services.
Cancellations:
-A 24-hour notice is required for any changes or cancellations to confirmed appointments without incuring a fee. Please call (210) 558-2252 at least 24 hours prior to your scheduled appointment to prevent a charge of 50% of the treatment total.
While You're With Us...
ARRIVAL AND CHECK-IN:
-​Reservations are required, so please call in advance.
-Guests are welcome to retreat to the spa as early as the spa's opening on the day of their reserved treatment. Please arrive at minimum, 30 minutes prior to your treatment's start time.
-Parking is available onsite and validated for all Loma de Vida guests; please have your license plate information readily available upon arrival.
-Complimentary valet parking is provided Friday through Sunday.
THE SERVICE EXPERIENCE:
-Quenche Juicery is open, and beverages are available throughout the facility. Food and/or glass is not allowed in the solarium, and no food will be permitted in the Salon. No outside food or beverages are permitted.
CHECKING OUT:
-All retail sales are final with a "No Return" Policy.
-Please have your desired form of payment available at check out. The card on file will need to be presented to use for payment to ensure your security.
SUSTAINABILITY MISSION
-Loma de Vida Spa & Wellness is committed to sustainable practices that support reducing our carbon footprint, water conservation, and thriving ecological systems.
-During your time with us, we invite you to practice mindfulness toward limiting multi-towel use and we would like to highly encourage you to leave your devices behind, to unplug and decompress as you step into a day of reset for your emotional and physical wellbeing.